FAQ

Frequently Asked Questions

Why should I trust Bea Homes with my purchase?

At Bea Homes, your satisfaction is our top priority. All of our products are carefully selected for quality, durability, and style. We also provide a 2-year warranty on manufacturing defects and use secure payment systems to give you full confidence in every purchase.

What payment options can I use at checkout?

We accept all major payment methods, including Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, Diners Club, and Discover. This flexibility ensures you can shop with ease and convenience.

Are the prices on Bea Homes final, or will I see extra charges?

All prices are clearly displayed in U.S. Dollars (USD) and include taxes unless otherwise noted. Shipping is free across the United States, so you won’t find hidden fees when completing your order.

How quickly will my order be processed and delivered?

Orders are processed within 1–3 business days, with delivery typically taking 5–7 business days after shipping. Overall, most customers receive their order within 6–10 business days.

What happens if I’m not satisfied with my order?

No worries! You have 30 days from the time you receive your order to request a return. If your product is defective, damaged, or incorrect, return shipping is on us. Otherwise, return shipping costs are your responsibility. Refunds are processed within 7 business days after inspection.

Is it safe to shop online with Bea Homes?

Absolutely. We use encrypted transactions and certified third-party processors that comply with the highest U.S. payment industry standards. Your information is fully protected.

Do your products come with a warranty?

Yes! Every Bea Homes product is backed by a 2-year warranty against manufacturing defects. If something goes wrong due to a defect, we’ll make it right with a replacement or refund.

What if my package is delayed or lost in transit?

We’ve got you covered. While we can’t control courier delays due to weather or unforeseen events, Bea Homes takes responsibility for packages lost or damaged by carriers. Contact us within 7 days of the estimated delivery date and we’ll resolve it quickly. You can also track your parcel in our Track my Order page.

How can I reach Bea Homes if I need help?

You can always contact our friendly support team:

Email: info@beahomes.com
Phone: +13863572807

Address: 32 Kinburn Street, London, SE16 6DE, United Kingdom

Support hours:
Mon–Fri 8:00 AM–5:00 PM ET
Sat 12:00 PM–5:00 PM ET
Sun Closed

Contact form

Contact Information

Company name: Bea Homes
Registered office: 32 Kinburn Street, London, SE16 6DE, United Kingdom
Company number (UK): OC458105
Email: info@beahomes.com
Phone: +13863572807